Refund Policy

The short version

Email us within 14 days of a payment and we will refund it. You do not need to give a reason. There is a free plan precisely so nobody has to pay to find out whether this works for them.

Subscriptions

Monthly plans can be cancelled at any time from your account. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not bill again after that.

A payment is refundable in full for 14 days. After 14 days a period that is already running is not refunded, but cancelling stops the next one.

Prepaid hours

Bundles of processing hours are refundable in full for 14 days if you have not used any of them. Once hours have been spent they cannot be returned, because the processing they paid for has already happened. Unused hours never expire, so there is no deadline to use them by.

When something goes wrong

If a capture failed, a summary never arrived, or you were charged for processing that did not complete, tell us and we will refund it or restore the hours, whether or not 14 days have passed. That is a fault on our side, not a change of mind on yours.

How to ask

Email [email protected] from the address on the account, or use the support form in the app. A real person reads it. Refunds go back to the original payment method and typically appear within five to ten business days, depending on your bank.

Our reseller Paddle.com is the Merchant of Record for every order and handles billing enquiries, so a refund may reach you from Paddle rather than from us. You can also contact Paddle directly about any charge.