Frequently Asked Questions

Variability helps you go deeper into any video and learn faster. Get AI summaries with clickable timestamps, chat with your videos in natural language. 45+ languages supported.

You can import content from YouTube, Loom, or upload your own video and audio files. We support most common formats including MP4, MP3, WAV, and more.

Sign up for a free 7-day trial – no credit card required. Once registered, you can immediately start adding videos by pasting YouTube links, Loom URLs, or uploading local files. Our AI will process them and create summaries within minutes.

We support 45+ languages for transcription, translation, and summaries. You can consume content in one language and get summaries in another.

Our AI-powered summaries are highly accurate and capture key concepts, timestamps, and insights. You can always review the full transcript for complete details.

Yes! You can chat with your entire library or individual videos. The AI assistant can search across all your content and provide answers with specific timestamps.

Absolutely! You can create chat threads that span your entire library or select specific videos. The AI assistant understands context across all your content and provides comprehensive answers with timestamp references.

Yes! Get a 7-day free trial with full access to Lite plan features – AI summaries, chat with videos, and multilingual support. No credit card required to start.

Your trial credits expire and you can subscribe to the Lite plan to continue. Your workspace and all your content stays safe – just subscribe to pick up where you left off.

No! Sign up with Google and start using Variability immediately. We give you trial credits worth the Lite plan value so you can fully experience the product before deciding to subscribe.

Absolutely. Downgrade or upgrade whenever you want. Changes prorate automatically through Stripe so you only pay for what you use.

We accept all major credit cards through Stripe, including Visa, Mastercard, American Express, and Discover.

Yes, you can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period.

Your content is stored securely on enterprise-grade infrastructure. We take privacy seriously and never share your data with third parties. You can delete your content at any time.

Your data is stored on secure cloud infrastructure with strict access controls. Only you can access your transcripts and content unless you choose to export them. We follow industry best practices and maintain SOC 2 ready infrastructure.

Yes, you have full control over your data. You can delete individual videos or your entire account at any time from account settings. All associated data is permanently removed.

Only you have access to your content. We do not share, sell, or use your content for any purpose other than providing the service. Our AI processing is secure and private.

Videos are typically processed in about 30 seconds. Pro plan subscribers get priority processing for faster turnaround.

We support all common video formats (MP4, MOV, AVI, MKV, WebM) and audio formats (MP3, WAV, M4A, FLAC, OGG). Maximum file size is 2GB per file.

Currently, Variability is a web application that works on all devices through your browser. A mobile app is on our roadmap for future release.

We offer refunds on a case-by-case basis within 14 days of your initial payment. Contact info@variability.ai with your refund request and reason.

You can reach our support team at info@variability.ai. Lite plan users get email support within 24 hours. Pro plan subscribers receive priority support with same-day responses and access to async office hours.